Kristi
Client Services Representative
Hi, my name is Kristi, and I am a Customer Service Representative at Lenity Vet Specialists + Emergency Care. I am passionate about being part of a team that offers advanced care and compassionate service to every pet and person who walks through the door.
Personal Hobbies and Interests
Born and raised in the Bay Area, I now share my home with my husband and our spirited Chihuahua, Harold — who is never far from a toy or a treat, is sweet and silly, and proudly runs the household. Outside of work, I enjoy cooking, walking in nature, and spending time at the beach, especially when it involves a good sunset and sandy paws.
Why I Chose This Profession
For me, veterinary care isn't just a profession — it's a calling that began with a childhood visit to a wildlife refuge in San Diego. Watching the behind-the-scenes teamwork that went into caring for rescued animals sparked a lifelong passion for helping those who can't speak for themselves. Years later, that same sense of purpose led me to join Lenity Vet Specialists + Emergency Care in January 2025 after learning of the hospital's mission, values, and commitment to excellence. What drives me most is the moment of transformation — when a struggling pet is able to go home feeling better and a worried owner breathes a sigh of relief. One unforgettable case involved a young Cavalier puppy who arrived unable to close his mouth. Thanks to quick action, a stick lodged between his molars was safely removed — the instant relief on his face, and the gratitude from his family, still fuels my dedication to client service every day.
Work History
I bring many years of experience in customer service within veterinary medicine to my role at Lenity Vet Specialists + Emergency Care. I am endlessly fascinated by the evolving field of veterinary medicine and the new options that specialty care brings to pet families — including one especially memorable moment witnessing a sedated fish have a shoe removed from its mouth at the Academy of Art and Science in San Francisco.